Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the following conditions must be adhered to:

  • The item must be in the same condition that you received it, unworn, unused and in new condition.
  • All original tags and labels must still be attached.
  • The item must be sent back in its original packaging.
  • If an item has been washed or altered in any way, this cannot be returned.
  • You’ll also need a receipt or proof of purchase.

Coventina Collection reserves the right to decline a refund where the above steps have not been taken.

All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition, we will be unable to accept this back and it will be returned to you at an additional cost.

To start a return, you can contact us at support@coventinacollection.com or log in to your account and submit a return request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipment cost will be at the customer's expense.

You can always contact us for any return question at support@coventinacollection.com.


RETURN COST

Sweden: 79 kr

EU countries: €11.95

Norway: 169 NOK

 *When returning a large order that was shipped in multiple packages, the return cost is calculated for each individual package.


DAMAGES & ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Contact must be made within 5 days of delivery.


EXCEPTIONS / NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on jewelry or gift cards.


EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your refund. If your return is approved, you will be refunded within 14 days after we receive your returned item. We will notify you by email once your return has been processed. If you exercise your right of withdrawal and return your entire order, we will refund all payments received from you, including the cost of standard delivery. Additional costs resulting from choosing a delivery method other than the least expensive standard delivery offered by us are not refundable. If only part of an order is returned, the original shipping cost will not be refunded. Please note that return shipping costs are the responsibility of the customer. Please remember that it can take some time for your bank or credit card company to process and post the refund after it has been issued.


UNCOLLECTED PACKAGES

If a package is returned to us as uncollected, we may contact the customer to offer reshipment. Reshipment requires payment of new shipping costs before dispatch. If no response is received within 5 days, the order will be cancelled and refunded in accordance with the terms below.

We reserve the right to deduct all actual costs incurred in connection with an uncollected shipment. This includes:

• Outbound shipping cost (including orders originally shipped with free delivery)
• Return shipping costs, including any carrier fees related to the uncollected shipment

Free shipping applies only to completed deliveries. If an order is not collected, the outbound shipping cost will be deducted from the refund.